What essential factor should be determined by the steering committee in a business continuity program?

In a business continuity program, determining the critical success factors is essential because these factors guide the organization in understanding what elements are vital for the continuity and effectiveness of operations during and after a disruption. Critical success factors help in identifying the most important objectives and outcomes that the organization needs to prioritize to ensure resilience and successful recovery.

These factors can include aspects such as the ability to maintain essential functions, keep communication lines open, protect key resources, and uphold stakeholder trust. By focusing on these success factors, the steering committee can make informed decisions that align with the organization's goals and ensure that the business continuity plans are tailored to meet those specific needs.

Identifying legal and regulatory frameworks is important but is more a matter of compliance rather than a defining element of success in the context of the program. Team member selection is crucial for implementation, and standard operating procedures are necessary for execution, but neither captures the essence of what will ultimately ensure the program's success. Critical success factors provide a framework that unifies these elements towards achieving the overarching goals of the business continuity program.